At Denoc Hearing, we strive to offer the best products and customer experience. To ensure clarity and satisfaction with your online purchases, please review the following policy on purchasing, shipping, returns, and exchanges for hearing aids and accessories ordered through www.denochearing.com.
1. Online Purchase Policy
- Product Availability :
All products displayed on our website are subject to availability. In the rare case that an item is out of stock after you place an order, we will notify you promptly and offer alternatives or a full refund. - Order Confirmation :
Once your order is placed, you will receive an order confirmation email. This confirms we have received your request and are processing it. - Pricing :
Prices displayed on the website are in Indian Rupees (INR), inclusive of applicable taxes. Shipping charges, if any, will be displayed during checkout. - Payment Methods :
We accept secure online payments through major credit/debit cards, UPI, and net banking. - Shipping & Delivery :
Orders are processed within 2-5 business days. Delivery timelines vary based on location (typically 7-10 business days for most metro cities). A tracking number will be shared once the product is shipped.
2. Returns & Exchange Policy
- Eligibility :
- Products must be returned within 7 days from the date of delivery.
- Products must be unused, in original packaging, with all accessories, manuals, and invoices.
- Hearing aids custom-programmed for individual hearing loss or used ear molds are not eligible for returns unless defective.
- Non-Returnable Items: :
- Opened or used hearing aid batteries
- Opened ear tips/domes
- Personal care items
- Gift cards
- Damaged or Defective Items:
If you receive a damaged or defective product, please contact our support team within 48 hours of delivery with photographs and order details. We will arrange for an exchange or replacement.
3. How to Initiate a Return
- Email us at: info@denochearing.com or call our helpline at +91-44-2823-7272 / +91-99400 27141 within 7 days of delivery.
- Mention your Order Number and the reason for return.
- Our team will guide you on the return shipping process.
- Once the product is received and inspected at our facility, a refund or exchange will be processed within 7-10 business days.
4. Refund Policy
- Refunds will be processed through the original method of payment.
- For prepaid orders, the refund will be credited to your bank account within 7-10 business days after we receive and verify the returned item.
5. Warranty & Service
All hearing aids and accessories are covered under the respective manufacturer’s warranty terms. Please retain your original invoice for warranty claims. For service-related queries, contact your nearest Denoc Hearing Care Centre or our service team.
6. Medical Disclaimer
Purchasing a hearing aid online does not substitute for a professional hearing evaluation.
For optimal results, we strongly recommend consulting with a qualified audiologist before purchase to ensure the product meets your specific hearing needs.
7. Programming & Fitting
- Hearing aids purchased online will be programmed based on your audiogram (hearing test results).
- You will be requested to upload or email a recent audiogram after purchase.
- Denoc is not responsible for incorrect programming if the audiogram provided is inaccurate or outdated.
- For professional fitting, please visit your nearest Denoc Hearing Care Centre or our authorised channel partner.
8. Service & Support
- Denoc offers free online and telephonic support for setup and troubleshooting of your hearing aids and accessories.
- Ongoing service packages or extended warranties may be available — please enquire during purchase.
9. Order Cancellations
- Orders can be cancelled before shipment by emailing info@denochearing.com or calling our helpline.
- Once an item is shipped, cancellations are no longer possible and the standard returns process will apply.
10. Compliance & Safety
- All products sold on www.denochearing.com comply with relevant Indian health and safety standards.
- Denoc is an authorised distributor for all hearing aids and accessories listed on the site.